A 911 operator is under investigation for allegedly dispatching cops and medical workers to the wrong address — twice — wasting precious time while a 5-month-old Bronx girl stopped breathing, turned blue and later died at a hospital, authorities said.
Little Isabella Glover had virtually no chance of surviving her ordeal as police and paramedics spun their wheels Friday morning chasing an emergency call with the wrong information.
The baby’s frantic mother, Julia Knight, 32, desperately tried to revive the child while cops and EMS workers were on the wild goose chase, dispatched to one wrong address and then another.
“She could have been saved if they would have gotten to us in time,” Knight said.
Knight lives at the Webster Morrisania Houses at 450 E. 169th St., where a makeshift memorial of votive candles sat outside the front door.
“She was on the phone with me for 24 minutes and 24 seconds,” a distraught Knight told The Post days later. “She pissed me off because she kept asking me my address. I kept telling her it’s 450. I told her, ‘My baby’s not breathing, I need help.’”
Cops showed up after 24 minutes and continued CPR until an ambulance arrived about 10 to 15 minutes later, Knight said.
The child was showing signs of life when she arrived at Bronx Lebanon Hospital, but she was pronounced dead a short time later at 8:10 a.m. Knight made the 911 call at 7:13 a.m.
“I saw the lines moving up and down but then it reached 62 and it flatlined and I just collapsed,” said Knight, who also has a 5-year-old son.
“It took six people to lift me back up. It was the saddest day of my life.”
The dispatcher, an NYPD civilian employee, has been placed on desk duty, a police department spokesman said.
The incident is “being reviewed internally and a 911 dispatcher has been reassigned,” the spokesman said.
The city fire department is also reviewing records of the incident.
The medical examiner said the “cause and manner of death are pending further studies.”
Sources said the dispatcher has had other issues in the past, but did not elaborate.
Knight said she was going back and forth about the location with the dispatcher, who repeated the wrong information several times while trying to instruct her on how to administer CPR to an infant.
“I said, ‘Where is EMS? They need to be here,’ and that’s why she was telling me to do CPR. I said, ‘I’m trying my best to do it but I don’t think I’m doing it. Where are they?’ And she kept going back to the address.”
Knight said the dispatcher should be fired.
“She was such a happy baby,” Glover said. “She never cried unless she need to be eat or be changed. She was so alert.
“I’m going to miss my baby. It’s so hard to see babies outside. She loved taking a bath. I’m heartbroken.”