MINEOLA — Sen. Chuck Schumer wants the Long Island Rail Road to establish a “commuter bill of rights” to better inform passengers about service disruptions.
Schumer said at a press conference in Mineola on Monday that better communication is needed.
His proposal comes after a series of service disruptions in the past year. Last month, thousands were stranded when a lightning strike knocked out Jamaica station’s signal system.
The bill of rights would be similar to one for the airline industry.
He wants a better notification system on service disruptions. He wants a standard time for how long passengers should be expected to sit on stranded trains. When it happens, the LIRR should provide basic provisions, like water.
A LIRR spokesman said the railroad will work on improvements.