(2) They charged my credit card $69 on February 13th.
(3) Their online scheduling system doesn’t work so I call once. No one is there, so I leave a message.
(4) No one returns my call so two days later I call again, leave another message.
(5) No one returns my call so two days later I call again, leave a third message.
(6) No one returns my call so two days later I call again, finally get a woman on the phone. She takes my name, number and address and says she will call me back in the afternoon.
(7) She never calls me back, so I call back the next day and speak to a man, who sets up my first pick-up for Monday, February 25th. He tells me I am all set for bi-monthly pick-ups every other Monday at the same time.
(8) They pick up my laundry on February 25th and return it on February 27th.
(9) This past Monday, March 10th, I left my laundry with my doorman for Slate to pick up.
(10) Slate charges me $69 for my second month.
(11) I discover today that they never picked up my laundry on Monday.
(12) I phoned and left a message. You think someone will call me back?So far I have paid Slate $138 to do ONE bag of laundry. Slate NYC laundry is the worst service I have ever signed up for. And if I ever get anyone there on the phone I am going to cancel my service and demand a refund. I am actually really shocked that no one has ever written anything but blind praise about their service before — I know I’ve been offered their services on a free-trial basis by publicists several times over. Silly me, I decided to sign up independently and pay out of my own pocket. Maybe Slate is one of those companies that takes better care of you when they know you’re press.
Slate NYC: Unfashionably, unfathomably bad service
By
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Danica Lo
Published
March 13, 2008, 2:47 a.m. ET