Female dispatcher: 911, what’s your emergency?
Neighbor: This is uh … in our subdivision. I need an ambulance immediately. I have someone down in front of my house. They hit a pole. I came out to see what…
FD: Is this a car accident sir? OK? Sir? Sir? Is it a car accident? Hello? Sir? Hello?
N: Hello. Yes.
FD: Is it a car accident, sir?
N: Yes, it is a car accident, yes. I need you, yes.
FD: Now are they trapped inside the vehicle?
N: No theyre laying on the ground, now.
FD: OK, stay on the line for medical. Don’t hang up now, OK? And its in front of your house, correct?
N: (Inaudible)
FD: OK …
N: OK go … is this the … ?
FD: OK, sir medical is on the line sir, OK
Male dispatcher: Fire rescue, what’s your address?
N: Yes, Windermere, Florida, in our subdivision.
MD: What happened, what’s wrong?
N: I have a neighbor, he hit the tree. And we came out here just to see what was going on. I see him and he’s laying down.
MD: You mean it was an auto accident?
N: Yes, there was an auto accident, yes.
MD: OK is he outside or inside his car?
N: Out —
MD: Your phone broke up, I heard inside, you there? Hello?
FD: Hello, sir, you there?
MD: Your phone broke up there ?
N: OK I got you.
MD: You repeat your phone number for me in case we …
MD: Is he unconscious?
N: Yes ?
MD: OK, are you able to tell if he’s breathing?
N: Uh, no I can’t tell right now.
MD: OK, we do have help on the way. What color is his car too?
N: It’s a black Escalade (female vice in background, “What happened?”)
MD: Is anyone able to open it for you?
N: We’re trying to figure it out right now.
FD: OK, is he trapped inside of the vehicle or is he on the ground?
N: We’re just trying to get a police here right now. We don’t know what happened. We’re figuring it all out right now. We’re on the phone with police right now. (inaudible)
MD: Your phone is breaking up. Can you hear me?
N: Yes.
MD: OK, while I have paramedics on the way I’m just going to stay on the phone with you. If you find out further just let me know. I’m going to stay on the phone, OK?
N: Help, hello.
MD: I’m here.
N: Yeah
MD: We’ve got paramedics on the way but Im going to stay on the phone in case you find out further, OK?
N: OK, OK. thank you.
FD: OK, sir, is he on the ground or is he in the car?
N: Yes, he’s …
MD: Hello, are you there still?
N: Yes, I’m still here.
MD: OK, all right. Your phone is real static-y but we’re still here.
N: OK .
MD: As soon as I know, I’ll let you know how far away they are, too.
N: OK, I can handle it. OK.
MD: Are you with him right now?
N: Yes, Im with him.
MD: OK tell me how his breathing’s doing, if you’re able to …
N: Take it easy.
MD: But he is breathing?
FD: Hello? Sir, are you there? Hello?
MD: I heard a click, but.
FD: Yeah, I’m hearing that, too. Hello?
MD: Oh, his phone must have gone out of range.
FD: Yeah.
MD: It looked like he was on a house phone so as he went to the exit he probably lost his connection We do have help on the way. We should be there in just a couple of minutes.
FD: OK, we’re going too.
MD: OK, appreciate that, thank you.
FD: You’re welcome.