Business

Best Buy CEO Brian Dunn resigns

Best Buy Co. CEO Brian Dunn resigned abruptly Tuesday, just weeks after announcing a turnaround strategy for the slumping consumer electronics retailer, which has been struggling to adapt its big-box business model amid fierce competition from internet merchants such as Amazon.com Inc.

The Richfield, Minn., retailer said in a statement that there were no disagreements between the board and Dunn, a one-time store manager who worked his way to the company’s top ranks over a 28-year career, “on any matter relating to operations, financial controls, policies or procedures.”

But, the company said, “there was mutual agreement that it was time for new leadership to address the challenges that face the company.”

Board member G. Mike Mikan will serve as interim CEO until a replacement is found.

“I want to assure our employees, customers and other key stakeholders that we will work together to achieve our company’s growth and profitability goals,” Mikan said in a statement.

Dunn wasn’t immediately available for comment.

Shares were recently down 3.5 percent on the news.

Best Buy once outmuscled rivals with big-box stores as large as 58,000 square feet, but the world’s largest specialty electronics chain has run into trouble in the past 18 months as consumers armed with smartphones are changing the relationship between shopper and retailer.

Consumers are increasingly using their phones to compare the prices they see in stores with those online, a practice known as “showrooming,” which especially affects Best Buy because electronics are expensive enough to make such comparisons worthwhile.

After Best Buy announced a $1.7 billion quarterly loss on March 29, Dunn outlined a plan to move the retailer away from the big-box strategy. The company said it would close 50 large stores this year, and test remodeled store formats in San Antonio and Minneapolis, while adding hundreds of small stores focused on selling mobile phones.

It also disclosed plans to lay off 400 workers as part of a plan to trim $800 million in costs.

“While we know ‘showrooming’ happens, we continue to be the No. 1 player in consumer electronics,” Dunn said in an interview last month. “Really, if a customer comes into our store to see something, I like our odds.”

Analysts, however, were generally unimpressed with the company’s turnaround strategy, with some questioning whether the retailer was moving rapidly enough to address the changes revolutionizing its business.

Best Buy shares have lost more than half of their value in the past five years.

To read more, visit The Wall Street Journal