A new generation of automatic teller machines capable of handling more complex transactions is proving popular with bank customers, experts say.
Some banks are installing ATMs that can handle transactions that normally require a teller, such as cashing a check to the penny or withdrawing as much as $1,000 in any denomination, even as small as $1, the Chicago Tribune reported yesterday.
“Our goal is to drive more transactions from the teller window to the computer screen or the ATM,” William Demchak, PNC Financial Services Group Inc. president, said at a bank conference Nov. 13.
Most branches will eventually get the upgraded ATMs, which are similar to self-service supermarket checkouts or airline check-ins, Chase said.